Outbound Telemarketing Benchmarks

Telemarketing benchmarks are established

during the first 100 to 200 hours of outbound

telemarketing and will provide you with

specific facts on your telemarketing campaign

including dials per hour, presentations per

hour, contact rates, positive responses etc.

Inbound Call Center Benchmarks

Inbound call center metrics are established

during the first 50 to 100 hours of service.

Inbound call center measurements include,

speed of answer, average length of call, hold

times, call quality and sales/lead closing ratios.